Cancellation & Rescheduling Policy
Last Updated: August 2026 • SKYWAY AIRPORTASSIST LLP
SKYWAY AIRPORTASSIST LLP takes pride in operating a transparent process with its customers. Although we do not want you to cancel our service, in terms of any unavoidable circumstance, we can address any cancellation/modification request initiated through SKYWAY AIRPORTASSIST on the website, email, agent login, mobile app, or reservation desk.
We request you to read our Refund/Cancellation Policy carefully before using or ordering any service provided through our website, www.skywayairportassist.com. Your cancellation/modification request will be entertained depending on our Refund Policy expressed below.
The SKYWAY AIRPORTASSIST team will only accept or reject your request between 9:00 AM to 8:00 PM on all working days and a minimum of 6 hours prior to the scheduled time.
Customers can cancel their booking/trip at any time by contacting us on the basis of charges applicable to the booking according to the conditions outlined below.
1. Booking Reference & Guidelines
- Once the Booking Process is completed, the passenger will receive a booking reference number. In case of any change of plans, the registered partner/agent (RPA) from which the booking was made can send an email to the booking or reservation team with applicable charges.
- Cancellation of confirmed bookings is subject to the applicable cancellation charges as per the respective service/package and service provider.
- In addition to the applicable cancellation charges, SKYWAY AIRPORTASSIST shall charge a processing fee of INR 200 per passenger per confirmed booking, except where the cancellation charge is 100% of the booking amount.
- For the purpose of calculating cancellation charges, the "Booking Amount" shall mean the total amount paid by the customer, including all applicable taxes.
- Cancellation requests must be submitted at least 24 hours prior to the scheduled service time unless otherwise specified for a particular service or airport.
- Rescheduling requests must be received at least 48 hours prior to the scheduled service time and are subject to availability.
- Rescheduling charges, if applicable, shall be payable by the customer and may vary depending on the airport, service provider, and type of service/package booked.
- Certain promotional packages or special services may have specific timelines for rescheduling. Such requests must be submitted within the prescribed period communicated at the time of booking.
2. Submission of Cancellation / Rescheduling Requests
Cancellation or rescheduling requests may be submitted through any of the following channels:
3. Refund Processing & Working Hours
- Where applicable, refunds shall be processed within 15 working days from the date of cancellation and receipt of complete bank account or credit/debit card details required for processing the refund.
- Refunds shall be subject to applicable cancellation charges, processing fees, taxes, and charges imposed by third-party service providers.
- Any cancellation or rescheduling request received during non-operational hours shall be deemed received at the commencement of business hours on the next working day.
- The applicable cancellation charges, refund eligibility, and turnaround times shall be calculated accordingly for requests received during non-operational hours.
- All confirmed bookings are subject to the cancellation and rescheduling policies of the respective airport, service provider, hotel, transportation company, or other third-party supplier.
- Any surcharge, local fee, government levy, tax, or supplier-imposed charge shall be borne by the customer and may be deducted from any refundable amount.
- Any transaction fee, bank charge, payment gateway fee, or credit/debit card processing fee charged by the issuing bank or payment processor during the booking process shall be borne by the customer or agent.
- SKYWAY AIRPORTASSIST shall not be liable to reimburse any such transaction fees charged by banks or payment processors.
- This policy applies to all services provided within India unless otherwise specifically stated. Separate cancellation and rescheduling policies may apply to international services and shall be communicated at the time of booking.
- GST Invoice: Please inform us before proceeding with the booking if you require a GST invoice.
4. Cancellation Charges (From Scheduled Service Time)
| Timeline from Scheduled Service | Cancellation Charges |
|---|---|
| 72 Hours or more in Advance | 3% of the Booking Amount + Rs. 200 |
| Between 72 to 48 Hours | 10% of the Booking Amount + Rs. 200 |
| Between 48 to 24 Hours | 50% of the Booking Amount + Rs. 200 |
| Less than 24 Hours | 100% of the Booking Amount (No Refund) |
5. Rescheduling Charges (From Scheduled Service Time)
| Timeline from Scheduled Service | Rescheduling Charges |
|---|---|
| Between 48 to 24 Hours | Rs. 650/- for Domestic • Rs. 1000/- for International |
| Less than 24 Hours | 100% of the Booking Amount |
The above charges depend on and vary from Airport to Airport including the type of service booked.
6. Non-Refundable Situations
No refund will be made in case of the following circumstances:
- Inability to connect with the concerned passenger (in case their mobile is not reachable or passenger doesn't respond to calls).
- Associate / Coordinator is unable to contact the passenger due to incorrect, incomplete, or wrong information provided at the time of booking including travel and personal details during the Booking Process.
- No-Shows: For the purpose of these terms, a person will be considered a 'No Show' if he/she fails to report on time at the meeting point or the time of Airport Service as per the service confirmation voucher.
- Delayed, missed, or cancelled flights.
- Late arrival at the airport which results in denied check-in or boarding by the airlines.
- In case of any misconduct or any unlawful or prohibited activity by any passenger.
7. Reschedule Policy & Execution Options
Write to us on our passenger support email at reservations@skywayairportassist.com mentioning your Booking Voucher ID (e.g. SKW-SP-XXXXXX).
Operational between 09:00 – 18:00 Hrs (Monday to Saturday). Any email sent during non-operational hours will be actioned upon the next working day.
You can request rescheduling directly from your partner portal login where the instant reschedule request feature is integrated.
For some packages, rescheduling is allowed within a specific time as stated. Rescheduling requests must be sent within such specific time window.
- Guests must share the revised itinerary within 48 hours of the rescheduling request.
- All rescheduling requests are subject to availability.
- No refund will be made in case of No-Show or cancellation of flight by airlines.
- Any request received for rescheduling shall be subject to charges which will be applicable and vary from airport to airport.
- Rescheduling can be done subject to the policy of the concerned airport and with additional applicable cost.
Need Assistance with a Cancellation or Reschedule?
Contact our dedicated 24x7 desk with your Booking Reference Number.