Airport Meet and Assist, Fast Track and Lounge Services in India

Global Airport Assistance Services

Global airport assistance services designed for the discerning traveler.

FREQUENTLY ASKED QUESTIONS

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Everything you need to know about our VIP Meet & Greet, booking timelines, rescheduling policies, and international airport concierge services.

Our Meet & Greet service provides end-to-end personalized escort at the airport. For Departures, our representative meets you at the designated curbside meeting point, assists with check-in, baggage drops, security clearance, and escorts you to the lounge and boarding gate. For Arrivals, our assistant greets you at the aerobridge or arrival bus gate with a personal name board, provides buggy transfer (subject to availability), assists with baggage collection, and escorts you to your vehicle.
We recommend booking at least 6 to 12 hours prior to your scheduled service time for domestic flights within India, and at least 24 to 48 hours in advance for international journeys to guarantee coordinator assignment and seamless airport logistics.
Cancellations submitted more than 74 hours prior to scheduled service incur a 3% cancellation charge + INR 200 processing fee per passenger. Cancellations between 72 to 48 hours incur a 10% charge (+ INR 200 fee). Cancellations between 48 to 24 hours incur a 50% charge (+ INR 200 fee). Requests received less than 24 hours prior to service are treated as No-Show with 100% cancellation charges. For more details check the Cancellation Policy.
Yes, rescheduling requests can be submitted up to 48 hours prior to your scheduled service time, subject to slot availability at the respective airport. Please reach out to our reservation desk or 24x7 support line immediately with your booking reference.
Our 24x7 operations team monitors real-time flight tracking. If your airline delays, reschedules, or prepones your flight, please inform our reservations team as soon as you receive the update so we can adjust the coordinator’s schedule and ensure uninterrupted assistance.
Buggy service inside airport terminals is subject to airport authority rules and terminal-specific availability. Wherever available and permissible by local airport regulations, our concierge will coordinate a buggy transfer for you.
Fast Track immigration and express security lane access is available exclusively at selected international airports outside India, in compliance with local airport security and border control policies.
Our Transit Meet & Greet service assists passengers transitioning between flights, including inter-terminal navigation, transfer desk formalities, connecting baggage re-tagging verification, and escort to your onward departure gate or transit lounge.
Wheelchair equipment and airline medical clearance must be booked directly with your operating airline. Our Meet & Greet assistant will accompany the passenger alongside airline staff to assist with baggage, boarding passes, and formalities.
Approved refunds are processed within 15 working days from the date of cancellation approval, credited back to the original payment mode or verified bank account details provided.

Still have questions or need a custom itinerary?

Our 24x7 Airport Concierge & Reservations Desk is standing by to coordinate your booking, flight changes, or special assistance.

75+
Airports in India
1,745+
Global Airports (162 Countries)
24/7
Concierge Support
4.9/5
Customer Rating
NATIONWIDE NETWORK

Our Serviceable Airports

Dedicated VIP Meet & Greet, Porter Assistance, and Gate Escort services available at premier airports across India.

70 Airports Active in India International
Traveling Internationally? We cover 1,745 airports in 162 countries globally with Fast Track, VIP Lounge, and personalized meet & greet assistance.
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